FAQ

Our swim school accepts children aged 6 months and up. We have 3 major categories: Babies (6mth – 3 years) Lessons (3 years +) Mini Squad (8 Years +) after proficient in all four strokes. For more information about our swim program structure click here.

There are two payment options available (monthly or term). The rates vary depending on the category. Click on the categories below to view the rates per session. • Babies • Lessons (https://carewswim.com.au/lessons#lesson-pricing) • Mini Squad (https://carewswim.com.au/mini-squad#squad-pricing) Term Rates Term rates are only available at the beginning of each term and require prepayment of the entire term. Typically a term is a 10 week period and includes 10 classes. Monthly Rates Billed and payable on the 1st of each month. The monthly total may vary depending on number of classes the scheduled day has in the calendar month. Typically this is 4 classes per month. Monthly rates give you the flexibility to commit to only a month at a time and are suited to those that will not complete the entire term or prefer paying smaller instalments rather than a single lump sum.

Monday to Friday we have morning and afternoon session and Saturdays we have a morning session. Baby Lessons Monday to Saturday in the mornings only. Swim Lessons (Pre School) Monday to Saturday in the mornings only. Swim Lessons (Prep and above) Monday to Friday in the afternoons and Saturday morning. Mini Squad Monday to Friday in the afternoons and Saturday morning.

We are working towards having all class timetables and schedules available online, however at this stage Babies and Mini Squad timetables are available but not Swim Lessons. Click on the desired category listed below and click on the timetable button to view class schedules and availability. The button will look similar to this: https://static.wixstatic.com/media/b9a14b_d7317e3224364dbe8118d2559969b0c6~mv2.png • Babies (https://carewswim.com.au/babies#baby-levels) • Lessons (currently not available online) Contact us directing for class times & availability • Mini Squad (https://carewswim.com.au/mini-squad#squad-levels)

Yes, we offer up to 3 makeup lessons per term subject to T&Cs. Simply let us know at least 1 hours before the start of your class to be eligible for a makeup session. Providing early notification of absenteeism will allow a greater opportunity for others including yourself to utilise the make-up service. The preferred method to record absences and book makeups is through our Customer Portal.(https://john-carew-swim-school-5387.accounts.ud.io/login/) Note online cancellations and makeups can only be made up to 3 days in advance. Other options to record absences are: • email (admin@carewswim.com.au)(mailto:admin@carewswim.com.au) • SMS or voicemail on 0408 443 601. Please remember to include your child’s full name and lesson day to ensure we mark the correct pupil absent. Terms and Conditions Term paying students are eligible for a maximum of three (3) make-up classes per Term. Monthly paying students are eligible for one (1) make-up per fully paid instalment. This allows maximum of 3 make-ups per Term. The following make-up conditions apply: • Notification of absenteeism must be received by us at least 1 hours before the starting time of the lesson to be eligible for a make-up lesson. • Once booked, a make-up class cannot be rescheduled and if missed is deemed to have been used. • The student must have an active enrolment and no outstanding fees to book make-ups. • Unused make-up lesson(s) expire after 3 months. • Make-up lesson are subjected to availability – please note there is no guarantee a suitable make-up time will be available. • Make-ups lessons cannot be offset against future instalment amounts or liabilities. • Make-up lessons are not transferable to other family members.

Simply let us know at least 1 hours before the start of your class to be eligible for a makeup session. The preferred method to record absences and book makeups is through our Customer Portal.(https://john-carew-swim-school-5387.accounts.ud.io/login/) Note online cancellations and makeups can only be made up to 3 days in advance. Other options to record absences are: • email (admin@carewswim.com.au)(mailto:admin@carewswim.com.au) • SMS or voicemail on 0408 443 601. Please remember to include your child’s full name and lesson day to ensure we mark the correct pupil absent. https://static.wixstatic.com/media/b9a14b_6bd2990ab89d44aaa8369f2bd31b7ef3~mv2.png Providing early notification of absenteeism will allow a greater opportunity for others including yourself to utilise the make-up service. Makeup Terms and Conditions Term paying students are eligible for a maximum of three (3) make-up classes per Term. Monthly paying students are eligible for one (1) make-up per fully paid instalment. This allows maximum of 3 make-ups per Term. The following make-up conditions apply: • Notification of absenteeism must be received by us at least 1 hours before the starting time of the lesson to be eligible for a make-up lesson. • Once booked, a make-up class cannot be rescheduled and if missed is deemed to have been used. • The student must have an active enrolment and no outstanding fees to book make-ups. • Unused make-up lesson(s) expire after 3 months. • Make-up lesson are subjected to availability – please note there is no guarantee a suitable make-up time will be available. • Make-ups lessons cannot be offset against future instalment amounts or liabilities. • Make-up lessons are not transferable to other family members.

No, we do not offer trial lessons. However, we offer a starter lesson for new customers to gauge the suitability of our swim program and to determine if the student is in the appropriate class. Starter classes are a single class payment charged at the monthly rate and is available to new customers only. After the starter class there are two payment options - monthly or term payments. Starter Lesson Cost (single lesson @ the monthly rate) • Babies(https://carewswim.com.au/babies#baby-pricing) • Lessons (https://carewswim.com.au/lessons#lesson-pricing) • Mini Squad (https://carewswim.com.au/mini-squad#squad-pricing) Term Rates Term rates are only available at the beginning of each term and require prepayment of the entire term. Typically a term is a 10 week period and includes 10 classes. Monthly Rates Billed and payable on the 1st of each month. The monthly total may vary depending on number of classes the scheduled day has in the calendar month. Typically this is 4 classes per month. Monthly rates give you the flexibility to commit to only a month at a time and are suited to those that will not complete the entire term or prefer paying smaller instalments rather than a single lump sum.

The majority of students enrol in 1 session per week and this has proven a popular and successful option over the decades. Continuing all year round rather than seasonally is another successful strategy to consider as skill retention does tend to go backwards with seasonal or annual breaks. If you have the desire and resources, then enrolling into 2 sessions per week does speed progression and skill retention rate of your child. Please be reminded that water safety and learning to swim is a long journey and should be viewed in terms of years rather than weeks or months.

It is never too late to start your first swim class. Getting the confidence, skills and familiarisation in a water environment may take longer if you did not start at a young age but this should not deter you from starting the journey. Your mindset may require a little more patience, focusing on your child’s own progression rather than comparing them to others.

As you would suspect there is not a set answer for this question. Each child is different and combined with individual circumstances makes setting a learning timeline nothing more than vague prediction. However, it is safe to say that water safety and learning to swim is a long journey and should be viewed in terms of years rather than weeks or months. Avoid the temptation of comparing your child’s progression with someone else's child. Be mindful that your child will learn and progress at their own pace.

Initial enrolments are age based and then your child will progress according to their skill and maturity level. The following pdf link provides our program structure with age-based guides. Swim Program

No, we are not open on public holidays. To view closure periods please view our annual calendar.(https://carewswim.com.au/#calendar)

We do not cancel lessons if it is raining.We do cancel lessons if lighting poses a safety risk.If we cancel lessons due to lightning, then a makeup lesson will be issued to those affected.

Check out our calendar.(https://carewswim.com.au/#calendar)

Babies run for 30 minutes. Swim Lessons run for 30 minutes. Mini Squad runs for 1 hour.

In baby classes you will be in the water handling you child under the guidance of an instructor. You will need togs and a towel for you and your child. If your child is not toilet trained, you will need to bring a water nappy which can be purchased from your local supermarket or at our reception. Everyone has different modesty levels so choose a bathing outfit that you and your child are comfortable wearing. The pools are enclosed and you will not be exposed to direct sunlight. In swim lessons you will need to bring togs and towel and if you do have your own cap and goggles then bring them along also. If you do not have your own caps and goggles then your instructor will provide them. Any teaching aids or equipment will be supplied in the class. In mini squad you will need to bring togs and towel plus have your own cap and goggles plus your own pair of flippers.

We have 14 off street parks as well as on street parking along Rennies Road. We also have overflow parking lot at the end of the street about 100m from the swim school that can hold in excess of 50 cars.

We do provide makeup lessons, however we don’t provide refunds.

Let us know a minimum 2 hours before the starting time of the class that you are unable to attend. This can be done: 1. Online 2. SMS (0408 443 601) Pupils Full Name and Lesson Day 3. Email (admin@carewswim.com.au) 4. Phone & Voice Mail (0408 443 601)